Privacy Policy

1. Introduction

At H-Tech Supports, we take data privacy seriously. This privacy policy explains who we are, how we collect, share, and use Personal Data, and how you can exercise your privacy rights.

We have tried to make this policy easily readable. We recommend that you read it in full. However, to make it easier for you to focus on the parts that particularly apply to you, we have divided this policy into sections: Sections 1 and 4 (Everyone), Section 2 (Engineers and Engineer Contacts), Section 3 (Clients and Client Contacts).

If we provide you with any different or additional privacy policies, we shall let you know how those policies interact with this policy. You may contact us about it by e-mail at: [email protected].

2. About Us

The H-Tech Supports Platform consists of our website, mobile apps, and related software and is owned and operated by H-Tech Supports PVT Limited, a company incorporated and registered in the UK, France, and Pakistan and its affiliates (H-Tech Supports, us, we, or our). It enables us to provide Clients with access to engineering resourcing and Engineers with access to Assignments. H-Tech Supports is evolving its business model to hire freelance engineers on a task basis, similar to the Uber model. This shift broadens our app’s appeal and functionality and makes it crucial for us to reach a larger audience. To achieve this, we believe that distribution through the Play store & App Store is the most appropriate channel to effectively reach our target audience. We are committed to ensuring that our app meets all necessary guidelines and provides value to users across various sectors.

3. Definitions

• Task: Any engineering assignment, role, or project.
• Client: Any business organization to which we market, offer, or provide the H-Tech Supports Platform and our services.
• Client Contact: An individual whose details have been provided to us who is employed by or acts on behalf of a client.
• Engineer Contact: Any individual whose personal details have been provided to us for use in relation to an Engineer, including as an emergency contact or to act as a referee for the Engineer.
• Engineer: Any individual engineer (irrespective of gender) to whom we market, offer, or provide opportunities to carry out Assignments.
• Personal Information: Any information that identifies or can be used to identify an individual directly or indirectly.
• You or User: Any current or potential user of the H-Tech Supports Platform and/or our services (including any Engineer, Engineer Contact, Client, or Client Contact, or other user).

4. Personal Information Collection and Use

4.1 General Data Collected

We collect Personal Information to provide and improve our services. This includes:

• From Website and Apps: Interaction details, device information (e.g., IP address, browser type), and usage data.
• From Emails and Communication: Contact details, feedback, and other correspondence.

4.2 Mobile App Usage

• Types of Data Collected: We collect geolocation data, device information, and usage data from our mobile app. This includes:
  • Geolocation: Used to track and provide location details for task management.
  • Device Information: Includes device type, operating system, and app version.

• Usage Data: Includes information about your interactions with the app.
•   Task Check-In and Check-Out: The app collects geolocation data at check-in and check-out times to track task progress. This data is securely stored and used to ensure accurate task management and reporting. This feature is particularly important given our new business model, as it helps manage freelance engineering tasks efficiently.
•   Mobile App-Specific Compliance: We comply with Apple App Store and Google Play Store privacy policies and guidelines, including user consent and sensitive information handling. Our adherence to these guidelines supports the effectiveness of our updated business model.
• Data Security for Mobile App: We use secure APIs with JWT standard tokenization over SSL encrypted connections to protect data collected via the mobile app.
• User Rights and Controls: Users can control their data within the app, including enabling or disabling location tracking, managing notifications, and deleting their account or data.

• Third-Party Integrations: We integrate with Google Maps SDK to provide location details for tasks. We disclose this integration and ensure that it complies with privacy and data handling standards.

4.3 Engineers

• Personal Information Collected: Includes name, date of birth, bank details, driving license, national identity card and/or passport, nationality, citizenship, right to work information, various contact details, log-in details, education, career and income history, certifications, qualifications, skills, experience, online information, onboarding vetting and test results, criminal records information, personal service company details, and any other personally identifiable data.

4.4 Clients and Client Contacts

• Personal Information Collected: Includes name, contact details, job role, title, responsibilities, reviews, feedback, business requirements, information from business cards, networking events, advertisements, and other relevant details.

5. Lawful Basis for Processing

• Legitimate Interests: Most processing is based on legitimate interests related to our business operations.
• Consent: Required for processing sensitive data or where mandated by law.
• Automated Decision-Making: Currently, no significant automated decision-making is used.

6. Sharing of Personal Information

• Engineers: Personal information may be shared with relevant Engineers for service delivery purposes.
• Clients: Engineer and Engineer Contact information may be shared with Clients as necessary for service delivery.
• Affiliates: Information may be shared with affiliated companies processing data on our behalf.
• Service Providers: Data may be shared with third-party companies for support services, such as IT and payment processing.
• Compliance with Laws: Data may be shared as required by law, including legal proceedings and law enforcement.

7. International Transfers

• We may transfer Personal Information outside the EEA, ensuring protection through EU Standard Contractual Clauses or other legal frameworks.

8. Cookies

• Types of Cookies: We use cookies to enhance functionality, personalize experiences, and perform analytics.
• Cookie Management: Users can control cookies through their browser settings.

9. Data Protection

• We have adopted robust processes, policies and technologies that are designed to prevent unauthorized or unlawful access to and misuse of your Personal Information, and to deal with any suspected data breach. If you suspect any misuse, loss of or unauthorized access to your Personal Information, please contact us [email protected] as soon as possible.
• Your information is held on servers hosted by us or our internet service provider. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your Personal Information, we cannot guarantee the security of your data transmitted to our website. Therefore, any such transmission is at your own risk.

• Password Protection: Users are responsible for maintaining the confidentiality of their passwords.

10. Data Retention

• Retention Period: Personal Information is retained for up to six years post-service or as required by law, and securely deleted when no longer needed.

11. Marketing

• Communications: We may send marketing communications and updates. Users can unsubscribe from these communications.

12. Changes to Privacy Policy

• Updates: Significant changes will be communicated to active users. Regular updates will be posted on the website.

13. Your rights in relation to Personal Information

As set out below, you have certain rights in relation to your Personal Information.

Right to be informed: you have the right to be provided with clear, transparent and easily understandable statement of how we use your Personal Information and your rights. We believe that this Privacy Policy provides you with this.

Right of access: you have the right to access your Personal Information that we hold. This can help you to check that we are handling your information in accordance with data protection law.

Right to rectification: you have the right to have your Personal Information corrected if it is incorrect.

Right of erasure: you have the right to request the deletion or removal of Personal Information where there is no compelling reason for continued processing.

Right to restrict processing: you have the right to restrict processing of your Personal Information. If processing is restricted, we may store your information, but not use it further.

Right to data portability: you have the right to obtain a copy of your Personal Information in an accessible format that allows you to use it for your own purposes.

Right to object: you have the right to object to certain types of processing. You can do this by either disabling cookies, changing your preferences or contacting us.

Right not to be subject to a decision: you have the right not to be subject to automated processing where this could have a significant impact on you.

Right to withdraw consent: if you have consented to the use of your Personal Information, you have the right to withdraw that consent at any time.

The right to lodge a complaint: you have the right to complain to the competent national data protection authority (in the UK, the Information Commissioner’s Office – www.ico.org.uk).

If you would like to exercise your rights, complain about this policy, or if you think our collection or use of Personal Information is unfair or in breach of your rights, you may contact our Data Protection Officer at [email protected]. We will try to respond to you within a reasonable period. We may need you to provide information to confirm your identity before respond. Data protection laws provide exceptions from your rights in certain circumstances. If an exception applies, we will tell you this when we respond.

You may unsubscribe from e-mail alerts at any time. You may choose to stop receiving mobile push notifications by changing the preferences on your mobile device or by contacting us.

‍

End of privacy policy